Frequently Asked Questions

What's included with this service?

Pro-grade cleaning of carpeted rooms plus 1 hallway
One entryway or bathroom can be substituted for a hallway
Each room is assumed to be approximatley 200 square feet
A flight of stairs can be substituted for 1 room
Removal of dirt, debris, and stains
Deodorizer or carpet protection in rooms you have selected
Moving furniture is not included.;/span>Why should I hire a professional to clean my carpets?
Carpet can get pretty filthy pretty quickly, especially if there are pets, kids, or lots of foot traffic involved. Although you can rent or buy your own carpet cleaning machine, they're not as powerful nor as effective as the industrial machines used by professionals. Some off-the-shelf cleaners have a high pH, which can leave a residue behind or have other negative results. Hiring a professional carpet cleaner who has the professional-grade equipment, cleaning solutions, and deodorizers on hand means your carpet gets cleaned deeper and dries faster.How long will the cleaning take?
The more rooms you need cleaned, the longer the job, but the whole process shouldn't take longer than 3 hours or so, depending on the method the pro uses. Once the cleaning is done, however, it can take up to 8 hours for carpets to dry completely, depending on airflow, if your pro uses a steam clean method, rather than a dry cleaning method.Do I need to move all my furniture?
No, but you should move as much furniture out of the way as possible before the pro arrives. The more you've done to expose as much carpet as possible, the more surface area the pro can clean, and the happier you'll be with the results.Should I vacuum before the pro arrives?
Although carpet cleaning will remove the vast majority of soil and allergens from your carpet, it definitely doesn't hurt to do a preliminary once-over with your vacuum. Vacuuming before your professional arrives allows the steam cleaning process to work even more effectively, because an entire top layer of dust, dirt, hair, and other debris has already been removed. This allows the carpet cleaning solution and wet-vac process to extract deeper levels of soil, and that means you get a deeper clean.What if I have a very large room?
The estimates provided by professional carpet cleaners assume that each room is approximately 200 square feet. Once your carpet cleaner is able to survey the rooms they will be sure to let you know if additional fees apply before cleaning begins.What if I have multiple hallways?
One hallway is included in the cost of this service. For additional hallways, the carpet cleaner will let you know if additional fees apply before cleaning begins.What is deodorizer and carpet protection?
Deodorizer uses enzymes to neutralize and remove odors such as vomit and pet waste. Unfortunately if the odor source has reached the backing or padding complete removal of the odor cannot be guaranteed. Carpet protection shields each fiber of the carpet allowing the carpet to resist dirt, spills, and stains. This protection should allow you to keep your carpet looking cleaner longer.